Steinway & Sons

Customer Satisfaction

Steinway & Sons exclusive authorized dealers set the standard for customer care worldwide.

Standard of Excellence Customer Code

To provide every customer with a positive, unique and memorable piano shopping experience.

To treat every customer in a courteous and professional manner.

To present our products in a showroom environment which is comfortable, relaxed and welcoming.

To answer every customer question in an honest, informative and thorough manner.

To perform a professional, delivery and set up which is respective of the customer's personal environment.

To ensure all follow-up service is carried out efficiently and professionally through knowledgeable and experienced technicians.

To maintain a continuous and supportive relationship with every customer who becomes a member of the Steinway family.


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